Root-cause fix
Cleanup scope covers the reinfection path, not only the visible symptom.
Process
How the WPGuardix cleanup process works from triage to report.
Clear steps reduce panic. This is how the work moves from intake to documented clean confirmation.
Staffed during listed active hours. Emergency requests can be submitted anytime; responses are handled (Mon-Fri 09:00-18:00 Central European Time (CET/CEST), Sat 10:00-14:00 Central European Time (CET/CEST) for urgent intake, Sunday closed)
Included in every cleanup
Written report
A written cleanup report is delivered after remediation is completed.
QA check
Key site functions are checked after cleanup, including forms and checkout where relevant.
Written handoff
You receive a written cleanup report after remediation is completed, covering findings, actions taken, current status, and next steps.
Process Detail
What the cleanup path looks like in practice.
01
Triage
We review the URL, the issue summary, and the urgency so the first reply is specific, not generic.
02
Diagnosis
We confirm what is infected, how it is behaving, and where the likely reinfection path sits.
03
Cleanup
We remove the malicious payloads and remediate the root cause instead of only hiding the visible symptom.
04
Report
We document findings, actions taken, current status, and the next steps that reduce future risk.
Client protection
Client protection guarantees
No surprise access requests
We explain what access is needed before diagnosis starts.
No accidental evidence loss
We tell clients not to delete files before triage.
Documented handoff
We document findings, actions taken, and recommended next steps in the final report.
Post-cleanup QA
We run QA checks after cleanup, including forms and checkout where relevant.
After Cleanup
What you receive after cleanup
No vague "cleaned" claim without explanation. The work is documented.
Malware removal and remediation scope
Key findings summary
Written cleanup report
Next-step hardening guidance
Need the process to start now?
Use the emergency cleanup form and we will triage the case first.
Go To Emergency CleanupYou do not need to write a perfect technical report - just describe what you are seeing.