01
Triage
We review the URL, the issue summary, and the urgency so the first reply is specific, not generic.
Process
How the WPGuardix cleanup process works from triage to report.
Clear steps reduce panic. This is how the work moves from intake to documented clean confirmation.
Response within 2 hours (Mon-Fri 9:00am-6:00pm UTC+6, Sat 10:00am-2:00pm UTC+6)
Process Detail
What the cleanup path looks like in practice.
02
Diagnosis
We confirm what is infected, how it is behaving, and where the likely reinfection path sits.
03
Cleanup
We remove the malicious payloads and remediate the root cause instead of only hiding the visible symptom.
04
Report
We document findings, actions taken, current status, and the next steps that reduce future risk.
Client protection
Client protection guarantees
We explain what access is needed before diagnosis starts.
We tell clients not to delete files before triage.
We document findings, actions taken, and recommended next steps in the final report.
We run QA checks on the site after cleanup, including forms and checkout where relevant.
Need the process to start now?
Use the emergency cleanup form and we will triage the case first.
Go To Emergency Cleanup